Help
This site is for your Tengo account. Your food, meals and shopping live in the Tengo app for iPhone and Android.
Signing in
- Create an account with your name, email address and a password of at least 10 characters.
- We send a link to confirm your email address. It works once and expires after one hour; you can ask for a new one.
- Forgot your password? Reset it. The reset link also works once and expires after one hour. Changing your password signs out every device.
Joining a kitchen
- Open the invitation link someone sent you, then sign in or create an account. You will see the kitchen's name and the role you will get before you join.
- Each link works once. If it has expired, was withdrawn or was already used, ask the person who invited you for a new one.
- A kitchen can have up to 6 members, and an account can belong to up to 5 kitchens.
- Other members see your name and role, not your email address. Your private items stay private.
Devices
On Devices you can see where your account is signed in and sign out any of them. A device that is offline keeps what it already downloaded until it reconnects.
Deleting your account
You can ask to delete your account in the app under Settings › Delete account, or here under Delete account. Delete your Tengo account explains what is deleted and what is kept.
- Every device is signed out straight away, and the account cannot be signed in to while the deletion runs.
- The deletion finishes in the background. The page shows its status and the date it is due by; it is not instant.
- Kitchens where you are the only member are deleted with everything in them. In other kitchens you leave, and the food you shared stays with the kitchen.
- If you are the only admin of a kitchen with other members, the longest-standing remaining member becomes admin (editors before viewers). You can hand over to someone else in the app first.
- Deleting your account does not cancel a store subscription. Manage that in the App Store or Google Play.